How long does shipping take?

Processing Time: 1–2 business days
Shipping Time: 4–7 business days
Estimated Total Delivery Time: 5–9 business days

Orders placed before 11:00 PM (GMT+1) are processed the same business day (excluding weekends and public holidays).

Please note: deliveries to certain regions may take longer due to local customs procedures or remote locations.

How can I track my order?

Once your order has been shipped, you will receive a tracking link via email. You can use this link to follow your parcel's progress in real-time.

Do you offer free shipping?
Yes, we offer free shipping on all orders.
No minimum order value or hidden fees apply.

Where is my order shipped from?
Our products are carefully packaged and shipped from our international distribution center. This approach allows us to offer free delivery without compromising on quality or service.

What is your return policy?
Items can be returned within 30 days of delivery, provided they are unused, undamaged, and returned in their original packaging.

How can I return an item?
All returns are handled directly through our fulfillment centers to keep the process seamless. You’ll always receive clear instructions with your order on how to return an item. Please note: our office address is not a return location.

How do I request a return?
To initiate a return, please complete the contact form below. Our customer service team will guide you through the return process.

When will I receive my refund?
Once we receive and inspect your return, we will process your refund within 10 business days. You will be notified by email once your refund has been issued.

Who covers the return shipping costs?
Customers are responsible for return shipping costs and must arrange their own shipping label. We strongly recommend using a trackable and insured shipping method to ensure safe delivery of your return.

We accept secure payments via major credit and debit cards, including Visa, Mastercard, and American Express and PayPal.
All transactions are processed using encrypted technology to ensure your payment and personal information are protected at all times.

How can I contact you?
For any inquiries, please submit our contact form below. Our team aims to respond within 24 hours on business days.

Where are you based?
We are based in the Netherlands, and serve customers through our international distribution center.

Do you have a physical store?
No, we are an online-only store. This allows us to keep our operations efficient and offer free shipping on all orders.

How can I stay updated about new products or promotions?
Subscribe to our newsletter to receive exclusive updates, product launches, and special offers.