Privacy policy

Privacy Policy
Last Updated: March 15, 2025

At Lorenzi & Montague ("Company," "we," "us," or "our"), protecting your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website lorenzi-montague.com (the "Site"), use our services, or interact with us in any way. By using our Site and services, you consent to the data practices described in this policy.

1. Updates to This Policy

We may modify this Privacy Policy periodically to reflect updates in our practices, legal requirements, or operational changes. When updates are made, we will revise the "Last Updated" date above and, if required by law, notify you of significant changes. Your continued use of our services after such modifications constitutes acceptance of the revised policy.

2. How We Collect Personal Information

We collect personal information in the following ways:

a) Information You Provide Directly:

• Contact details: Name, address, email, and phone number.

• Order information: Billing/shipping addresses, payment details, and purchase history.

• Account details: Username, password, and security information.

• Customer service communications: Information shared during inquiries or support interactions.

b) Information Collected Automatically:

We may automatically collect certain data when you visit our Site using cookies and similar tracking technologies:

• Usage data: Device type, browser type, IP address, browsing behavior, and interactions with our Site.

• Geolocation data: Your location as inferred from your IP address or other technical means.

c) Information from Third-Party Sources:

We may receive information from service providers such as:

• Payment processors to facilitate transactions.

• Marketing and analytics partners for advertising and promotional activities.

• Shipping providers to process deliveries.

3. How We Use Personal Information

We use your personal information for the following purposes:

• Order Fulfillment & Account Management: To process purchases, manage your account, provide customer support, and facilitate returns or exchanges.

• Marketing & Advertising: To send promotional emails, personalized offers, and advertisements based on your interests (with your consent where required by law).

• Security & Fraud Prevention: To protect against fraudulent transactions, unauthorized access, or other security risks.

• Service Improvement: To analyze usage trends and improve our website functionality and user experience.

• Legal Compliance: To comply with applicable laws, regulatory requirements, and legal obligations.

4. How We Share Your Information

We may share your information in the following circumstances:

• With Service Providers: Third parties who assist with payment processing, order fulfillment, analytics, IT support, and marketing.

• With Business Partners: For advertising and promotional purposes (with your consent where applicable).

• Legal & Compliance Obligations: If required by law, we may share data with regulatory authorities or law enforcement.

• Corporate Transactions: In case of a business sale, merger, or acquisition, your information may be transferred as part of the transaction.

We do not sell or share personal information for monetary compensation.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences. However, disabling cookies may impact website functionality.

For more details, refer to Shopify’s cookie policy: Shopify Cookie Policy.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access & Data Portability: Request a copy of the data we hold about you.

• Correction & Deletion: Request updates or deletion of inaccurate data.

• Opt-Out of Marketing: Unsubscribe from promotional emails using the "unsubscribe" link.

• Restriction of Processing: Request limitations on how we process your data.

• Withdraw Consent: Where we rely on consent, you may withdraw it at any time.

To exercise these rights, please contact us at: info@lorenzi-montague.com.

We will verify your request before processing and respond within the timeframe required by applicable laws.

7. Data Security & Retention

We implement industry-standard security measures to protect personal data. However, no method is 100% secure, and we cannot guarantee absolute security. Data is retained only as long as necessary for legal, business, and contractual purposes.

8. International Data Transfers

Your personal information may be stored and processed in countries outside your residence. If transferred outside the European Economic Area (EEA), we ensure appropriate safeguards, such as Standard Contractual Clauses, to protect your data.

9. Children’s Privacy

Our services are not intended for individuals under 16 years old. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us for deletion.

10. Contact Information

Business Address: De Nieuwe Erven 3, Cuijk, Noord Brabant, 5431 NV, NL

Email: info@lorenzi-montague.com

Phone: +31 6 57417218